user PETER has entered room analyst Priyanka has entered room Priyanka: Hello PETER_, Thank you for contacting Comcast Live Chat Support. Please give me one moment to review your information. Priyanka: Peter, I see that you are interested in our Starter XF Double Play with 2-year agreement at 6125 HABITAT DR , Apt# 1103, BOULDER, CO, 80301, is this correct? However, I do not need a cable modem as I already own one. I’ll be asking you just a few questions to make sure you get the best deal. PETER_: I am a technical person by profession so I feel comfortable with all of the aspects of this. PETER_: xxxx Priyanka: Thank you for providing that information. If you wish, you can visit our Comcast store to change the package and simultaneously you can pickup the Self installation kit. Priyanka: Just to confirm, your registered e-mail address is [email protected] ? But does that mean that the internet upgrade won’t happen until I pick up the cable box even though I already have a cable modem? PETER_: 🙁 PETER_: But I just want the faster internet now. PETER_: So according to Comcast I’m supposed to currently be getting 105mbps? Priyanka: If you are not getting 105 mbps of speed, I can transfer this chat to the technical team. No worries, let me transfer this chat to the technical team, they will help you with that, should I go ahead and transfer this chat? Priyanka: Please wait, while the problem is escalated to another analyst user PETER has entered room analyst Joy has entered room Joy: It’s a privilege to have you here on chat and I am looking forward to provide you excellent service!
Why describe something when you can share exactly what happened? That is the thing I really want to happen right away. Priyanka: No Peter, we would need to add the Self installation kit, to ship you the equipment.
What follows is my transcript with what amounted to 6 different customer service reps which occurred over the period of three and a half hours last night. Priyanka: Should I go ahead and add this deal for you? Priyanka: You will receive your Self Installation kit within 3 – 4 business days.
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